NBA 2K

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Issue: Players may encounter an "UNABLE TO LOAD REWARDS" error or fail to receive one or both Locker Codes when attempting to claim 2K26 Locker Codes from the NBA 2K27 Gameplay Trailer & Roadmap Reveal livestream.

Status: Resolved

Updates:

• [July 29, 1 AM PT]
  • We have resolved the issue that was preventing some users from claiming their 2K26 Locker Codes from the NBA 2K27 Gameplay Trailer & Roadmap Reveal Twitch Drops.
  • If you previously encountered this error, please clear your browser cache, then visit the NBA 2K Twitch Drops page and follow the steps provided. Your Locker Code(s) should now appear there.
• [July 28, 5 PM PT]
  • Watch time progress was tracked properly and is not lost. We’ll share updates as soon as more information is available.
• [July 28]
  • We are working on a resolution for affected users. Thank you for your patience and understanding.

Community Discussion: https://discord.com/channels/887383292142297089/1531689659762086108

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Issue: The PlayStation™Network is experiencing issues that may affect online game modes. You can check the status of the PlayStation™Network here: https://status.playstation.com/

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Issue: Some players on PC who claimed the Level 39 Low Poly Baller are not receiving it in their inventory.

Status: Resolved

Updates:

• [May 18]
  • We have resolved this issue. Please fully restart your game and check again now. Thank you for your patience!

Community Discussion: https://discord.com/channels/887383292142297089/1505290914241708193

Issue: Some players on Steam who purchased the NBA 2K26 Season 7 Hall of Fame Pass did not receive the instant rewards like 10 Level Skips or 15,000 VC.

Status: Resolved

Updates:

• [May 15, 1:30 p.m. PT]
  • We have resolved an issue that caused some players on Steam who purchased the NBA 2K26 Season 7 Hall of Fame Pass today to not receive the instant rewards like 10 Level Skips or 15,000 VC. Please fully restart your game and check again now. Thank you for your patience!

Community Discussion: https://discord.com/channels/887383292142297089/1504863638119256174

Issue: The Void Festival Cedric Coward Stats challenge may not track progress as expected outside of Clutch Time games.

Status: Resolved

Updates:

• [Apr 25, 9:30 PM PT]
  • This issue should be resolved. Please restart your game to receive the latest updates. Thank you for your patience!

Community Discussion: https://discord.com/channels/887383292142297089/1497264406529183934

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Issue: The Playoffs bracket may fail to advance as expected when using Start Today in MyNBA.

Status: Resolved

Updates:

• [Apr 20, 8 a.m. PT]
  • This issue should be resolved in today's patch update. Thank you for your patience!
• [Apr 16]
  • This issue should be addressed in an upcoming patch update, expected to release on April 20.

Community Discussion: https://discord.com/channels/887383292142297089/1493278763872682015

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Issue: Some players encounter an error ("Game session no longer exists”) when attempting to send or accept Play With Friends invites in modes like Play Now and MyTEAM.

Status: Resolved

Updates:

• [Apr 10, 8 a.m. PT]
  • This issue should be resolved in today's patch update. Thank you for your patience!
• [Apr 9, 4 p.m. PT]
  • This issue should be addressed in an upcoming patch update, expected to release on April 10.

Community Discussion: https://discord.com/channels/887383292142297089/1490416674128793812

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Issue: On PC, equipping a Season 6 Level 39 Cyborg Mod piece with certain shoes may cause a freeze/hang.

Status: Resolved

Updates:

• [Apr 20, 8 a.m. PT]
  • This issue should be resolved in today's patch update. Thank you for your patience!
• [Apr 16]
  • This issue should be addressed in an upcoming patch update, expected to release on April 20.
• [Apr 13]
  • We are working on a resolution to this issue.

Community Discussion: https://discord.com/channels/887383292142297089/1491054445847646238

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Issue: Some players on Steam are encountering an error message “You will need to purchase the game in order to access online content” when launching NBA 2K26.

Status: Resolved

Updates:

• [Apr 3, 4:00 PM PT]
  • If you are encountering an error message “You will need to purchase the game in order to access online content” when launching NBA 2K26 and do own the game on Steam, please restart the game and try logging in again now. Thanks for your patience.

Community Discussion: https://discord.com/channels/887383292142297089/1489642589362852003

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